Section outline

  • Unit Objectives
              1. Comprehend the conflict between standardization and adaptation
              2. Know how to build efficiency, flexibility and learning in a global context
              3. Recognize strategic orientations and diagnose companies
              4. Understand how to build worldwide competitive advantage
              5. Apply I/R and AAA framework analysis 


    • A key dilemma for managers of international companies is deciding whether to standardize or adapt elements of a product or service, and if so, which elements to customize. This unit deals with concepts that may assist managers to take those decisions.

    • ♦ ♦  Did You Understand? ♦ ♦ 

    • ♦ ♦  Exercise Materials ♦ ♦ 

    • Further reading: Morschett et al. (2015) Chapter 2, p. 29-41

    • ♦ ♦ ♦ Recommended Reading (optional) ♦ ♦ ♦